The group has joined the major players in the sector by offering Customer Care & Billing services for both the prepaid and post-paid market; subsequently concentrating its efforts on the transformation of bad debt into liquidity by means of extrajudicial credit recovery activities.

With the opening up of the market after liberalisation, implemented initially for the business profile and subsequently for the consumer profile, the Group’s companies are supporting operators in the free market. In view of the growing attention given to customer assistance and the development of processes necessary for the containment and recovery of debts, the Group has directed its own experience (gained in the analogue telecommunications sector) towards providing the services targeted.

Pioneering sector in making use of outsourced extrajudicial credit recovery services and in subsequently developing services aimed at customer assistance. This also encompasses many credit institutions, consumer credit companies and factoring companies, which have made the most of the end to end management experience of the Group’s companies.

The Group has supported companies operating in various sectors, customising customer assistance and credit management services to the different requirements of principals.