Our IT staff
The intelligence of our IT STAFF underpins:
- An internal software development centre able to deliver high levels of personalisation by using the most recent technologies.
- Scalable technological and redundant infrastructure (Business Continuity) using high-reliability systems and a guarantee of operation 24 hours a day.
- A telephone/voice/fax integrated data network with high transmission capability.
Investments in Technology
- Cutting-edge technologies underpinned by an advanced CRM platform called CRESO - Credit Solution ®, completely developed in-house and integrated with the Avaya CTI system and the corporate IT system.
- IVR (Interactive Voice Response) System in support of contact centre activities.
- Document System, optical filing.
- Payment Gateway.
- Broadcasting.